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Refund Policy

Effective Date: 03/01/2025

At Eleanor’s Daughter, we value the time and commitment of our students, families, and instructors. This policy outlines our approach to cancellations, rescheduling, and refunds to ensure fairness for all parties.

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1. Session Cancellations by Clients

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  • Notice Requirement: You must notify us at least [Insert Hours/Days—e.g., 24 hours] in advance to cancel or reschedule a tutoring session without penalty.

  • Late Cancellations: Cancellations made less than the required notice period may result in a charge equal to the full session fee.

  • No-Shows: If a student does not attend a scheduled session and no notice is given, the session fee will be forfeited.

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2. Rescheduling

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  • Sessions can be rescheduled at no additional cost if proper notice is given.

  • Rescheduled sessions must occur within [Insert Timeframe—e.g., 30 days] of the original date, subject to tutor availability.

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3. Refunds

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  • Single Sessions: Refunds are available for prepaid sessions only if cancellation notice is given within the required period.

  • Packages or Prepaid Plans: Refunds for unused sessions in prepaid packages will be calculated at the standard (non-discounted) session rate.

  • Non-Refundable Items: Registration fees, materials, and administrative charges are non-refundable.

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4. Cancellations by Eleanor’s Daughter

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  • In the rare event we must cancel a session, clients will be given the option to reschedule at no cost or receive a full refund for that session.

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5. How to Cancel or Reschedule

 

Cancellations or reschedule requests must be made via:

6. Special Circumstances

 

We understand that emergencies happen. Exceptions to this policy may be made on a case-by-case basis at the discretion of Eleanor’s Daughter.

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7. Policy Updates

 

This policy may be updated periodically. The most current version will always be posted on our website.

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